FAQ
Answers to all questions about 778b
Live dealer, account, withdrawals, VIP benefits, and support — find simple and detailed answers to any question you have about 778b right here.
Frequently Asked Questions
We have organised the most common questions that come up when using 778b into five categories. From live dealer games to VIP cashback, withdrawal rules, and support — you will find clear information on all topics below. If you cannot find the answer to your question, contact us directly.
Live Dealer Games
778b's live dealer tables have betting limits ranging from low to high, designed with all types of players in mind. New players can start with small bets and, as they gain experience, have the option to join higher-limit tables. The betting limits are displayed on screen before you enter any table, so you can decide in advance.
Teen Patti is a popular South Asian card game played with three cards, where the best three-card hand wins. Andar Bahar is simpler — the dealer reveals one card and you bet on whether the next card of the same value will land on the Andar (inside) or Bahar (outside) side. At 778b, both games are available in real time with a live dealer, along with instructions explained in Bengali.
Roulette has two main types of bets — inside bets (specific numbers or small groups of numbers) and outside bets (red/black, odd/even, high/low). Outside bets have a higher chance of winning but lower payouts. Inside bets offer higher payouts but lower odds. All betting options are clearly shown on screen at 778b's live roulette tables.
In baccarat, you bet on one of three outcomes — Player, Banker, or Tie. The dealer deals two cards to each side and the hand closest to 9 points wins. Tens and face cards count as zero. The rules are applied automatically, so no complex decisions are required. Live baccarat is available at 778b and the game history is visible on screen.
In live dealer games, a trained dealer runs the game from a professional studio via live video stream. You watch in real time from your own device and place bets using buttons on screen. It is far more realistic than software-based games because results come from actual cards, a roulette wheel, or dice.
Contact & Support
The 778b support team is active 24/7, seven days a week. You can get help at any time of day according to Bangladesh Standard Time (BST). The service does not stop on holidays, so you can reach out at any moment if you have an issue.
The 778b support team provides service in both Bengali and English. Bengali-language support is especially convenient for players in Bangladesh, as it is much easier to explain a problem and receive a solution in your native language. Write in Bengali via live chat or email and you will receive a reply in Bengali.
778b currently has two support channels — live chat and email. Live chat provides an immediate response and is the primary, fastest channel. For email contact, the address is [email protected] — suitable for sending detailed information about complex matters.
Before contacting support, have your account username, registered email address, and a description of the issue ready. For payment-related problems, knowing the date and amount of the transaction helps you get assistance faster. If you have a screenshot, share that too — it makes identifying the problem quicker.
Account Questions
To change important details such as your name, email, or phone number, contact the support team directly. Submit your request via live chat or by emailing [email protected], and provide the information needed to verify your identity. The same process applies to changing the name on a payment wallet.
Use the "Forgot your password?" option on the 778b login page. Enter your registered email address and instructions for resetting your password will be sent to you. If you no longer have access to that email, contact the support team via live chat — they will assist you after verifying your identity.
No, there is no problem logging in from a new phone or computer. You can access 778b from any device using your username and password. However, for the security of your account, it is recommended not to share your password with anyone and to avoid logging in over public Wi-Fi.
No, each player may open only one account. Having multiple accounts for the same person is a violation of the rules and may result in both accounts being closed. Following this policy is important for fair access to bonuses and promotions. If two accounts were created by mistake, notify support immediately.
VIP Benefits
778b has four VIP levels in total. The Bronze level offers a weekly cashback of up to 0.2%, Silver up to 0.5%, Gold up to 0.8%, and the highest level, Platinum, offers a weekly cashback of up to 1.0%. Each level comes with its own benefits and priority services.
Your VIP level advances automatically through regular gaming activity. The more active you are and the more time you spend on the platform, the faster you have the opportunity to move up. No special application is needed — the system tracks your progress on its own and upgrades your level automatically once you qualify.
Each week, a fixed percentage of your total wagers is added to your account as cashback. This is generally applied at the end of the week or at the start of the new week. The cashback amount depends on your VIP level — ranging from 0.2% at Bronze to 1.0% at Platinum.
In addition to cashback, VIP members receive priority support, exclusive bonus offers, and access to special promotions. Higher-level members may also receive a dedicated personal account manager. The most benefits are reserved for Platinum-level players, who enjoy the best experience 778b has to offer.
Withdrawals
Before withdrawing bonus funds, you must meet the wagering requirement. For example, if you receive a ৳1,500 bonus, you must place ৳15,000 in wagers — ten times the bonus amount. The wagering is calculated only on the bonus amount, not the deposit amount. Once the requirement is met, winnings can be withdrawn normally.
No, withdrawals can only be made to a wallet or bank account registered in the player's own name. The bKash, Nagad, or Rocket number must match your own identity documents. Sending to a third-party account is not possible — this is to prevent fraud and protect the security of your funds.
A withdrawal request generally takes between 15 minutes and 2 hours to process. In most cases, the money arrives within that time. If the funds have not arrived after the expected period, notify the support team via live chat and provide the transaction details — they will resolve it quickly.
The minimum withdrawal amount at 778b is ৳1,000. This limit applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below this amount cannot be submitted. Make sure your account has a sufficient balance before placing a withdrawal request.
If you want to cancel a withdrawal request before processing has begun, notify support via live chat quickly. Once the process has started, cancellation may be difficult or impossible. If cancelled, the funds will be returned to your gaming account and you can submit a new request later.
Have more questions? We are ready to help
If the answers above did not resolve your question, contact the 778b support team directly. Assistance is available in Bengali and English, 24/7.
24/7 Live Chat
Email Support
Bengali & English
Email: [email protected]